Explanation
Imagine having a chat with a computer that feels natural and human-like. That's the essence of conversational AI.
It's a technology that allows computers to understand, interpret, and respond to human language in a way that mimics a real conversation.
Think of it as teaching a computer to be a skilled communicator, able to engage in meaningful dialogues with people.
This involves a combination of natural language processing (NLP), machine learning, and other AI techniques to enable computers to recognise speech, understand intent, and generate relevant responses.
It's about creating AI that's not just intelligent but also empathetic and engaging.
Examples
Consumer Example
Think about using a voice assistant like Siri or Alexa.
You can ask it questions, give it commands, or even have a casual chat.
It's like having a helpful assistant available at any time.
Business Example
Imagine a company using a chatbot on its website to handle customer inquiries.
The chatbot can answer frequently asked questions, provide product information, and even troubleshoot technical issues.
This frees up human agents to focus on more complex and urgent matters, improving customer service and reducing costs.
It's like having a virtual customer service representative available 24/7.