Explanation
Imagine having a tireless assistant available 24/7 to answer questions and provide support. That's essentially what a chatbot does.
It's a computer program designed to simulate conversation with human users, especially over the internet.
Think of it as a digital concierge, always ready to assist with your needs.
Chatbots use natural language processing (NLP) to understand user queries and provide relevant responses.
They can be used for a variety of purposes, from answering customer service questions to providing product recommendations.
It's a powerful tool that can improve customer satisfaction, reduce costs, and increase efficiency.
Examples
Consumer Example
Consider the customer service chatbots on many e-commerce websites.
These chatbots can answer common questions about shipping, returns, and product availability.
They can also provide personalised recommendations based on your browsing history.
It's like having a friendly and helpful shop assistant available at any time of day or night.
Business Example
Imagine a company using chatbots to automate internal IT support.
Employees can ask the chatbot questions about common IT issues, such as password resets or software installation.
The chatbot can provide step-by-step instructions or even remotely troubleshoot problems.
This reduces the burden on the IT department and allows employees to quickly resolve their issues.
It's like having a dedicated IT support specialist instantly available to every employee.